|
|
|
|
You are here : Home->Business->Applications
|
|
VersaSRS Help Desk |
| Publisher : |
VersaDev |
| Platform : |
Windows2000,WinXP,Windows2003 |
| Version : |
3.2.1 |
| Price : |
USD 500 |
| File Size : |
21431 |
| Screenshot : |
Screenshot |
| Date Added : |
2005-07-11 |
| Technical Support : |
Customer Support |
|
| Publisher's Description : |
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS does not look like a traditional Webpage. Instead, it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Key Features: Thin Client Technology (100% Web-based); Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Call Logging; Easy Call Re-Assignment to an Individual or SkillGroup; New Call and Due Date Alerts; Call Escalations; Parent / Child Calls; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Queue, Skill Group, User Call Watcher Notifications; Customisable Prioritisation of Calls; Comprehensive Audit Trail and History; Call Templates; Call Scheduler; Event Manager; Customizable System Labelling. Developed by VersaDev, www.versadev.com, support@versadev.com
|
 |
 |
| Related program search keywords :Help Desk, Service Request, web based, thin client, browser based, Call Centre, |
|
|
